Designation signifies excellence in pharmaceutical logistics

EVA Air and Evergreen Airline Services Corp. (EGAS) both earned certification from the International Air Transport Association’s (IATA’s) Center of Excellence for Independent Validators in Pharmaceutical Logistics (CEIV Pharma). This certification verifies the highest standards in EVA’s and EGAS’s cold chain air and ground service operations at Taoyuan International Airport (TPE). It also distinguishes EVA as one of the few airlines in the world to have obtained certification for air and ground handling operations simultaneously, strengthening its position as one of the leading global one-stop cold chain pharmaceutical product carriers.

EVA and EGAS have built-up deep experience in transportation and storage of high-tech and pharmaceutical supplies over many years, growing an average of 30% annually. EVA has reliably carried everything from wafer products that require shock-resistant containment and constant temperature control to vaccine shipments that must be kept as cold as -80°C within a certain humidity range for as long as 144 hours and continually monitored. Complementing its Boeing 777 freighters, EVA has expanded its airfreight capacity and network reach by using belly holds on passenger aircraft, including Boeing 777-300ERs, 787s and Airbus 330-300s.

EGAS is the only airline services operator in Taiwan to be awarded IATA CEIV Pharma certification. EGAS introduced cold chain transportation capabilities for pharmaceutical logistics services in 2018. IATA’s certification validates EGAS’ expertise and efficiency. It not only fulfills EVA’s cold chain transportation requirements but it also offers its services to other airlines operating to/from TPE.

IATA has led the industry to establish a certified pharmaceutical transportation network that meets consistent standards and assures product integrity. EVA’s and EGAS’s IATA CEIV Pharma certifications enhance the images of both companies, inspire customers’ trust and help advance COVID-19 vaccine delivery services globally.

About EVA Air
EVA Air is a Star Alliance member and one of only 10 SKYTRAX-rated 5-Star airlines worldwide. Travelers responding to SKYTRAX’s global survey voted EVA number one for the “World’s Cleanest Aircraft Cabins” and “Best Economy Class Airline Catering.” TripAdvisor recognized it among the “Top 10 Airlines – World” and awarded it top spots in four more categories in its annual Travelers’ Choice Awards for Airlines while Travel + Leisure readers also ranked it in the Top-10 International Airlines. The carrier was established in 1989 as Taiwan’s first privately owned international airline. It is part of the respected Evergreen Group and a sister company to global container-shipping leader Evergreen Line. It flies a fleet of more than 80 Boeing and Airbus aircraft to over 60 international destinations throughout Asia, Oceania, Europe and North America. Travelers can learn more about EVA and schedule, book and buy tickets at www.evaair.com.

About EGAS
Evergreen Airline Services Corporation (EGAS) was established in 1990 with a team committed to safe operations and superior customer service. Services include loading/unloading, handling and warehousing luggage, cargo and mail, aircraft interior and exterior cleaning, laundry and office cleaning. It set a goal to become the recognized leader and preferred partner in the professional airport ground-handling, laundry and office cleaning industries. In 2020, EGAS provides safe, professional ground support services to 39 airlines flying to/from Taiwan, including EVA Air, at Taoyuan International Airport, Taipei Song-Shan Airport, Kaohsiung International Airport and Taichung International Airport. For more than a decade, EGAS has worked hard and been rewarded with one success after another. EGAS has now secured ISO-9001 certification and CEIV Pharma certification, marking major milestones in its progress toward becoming a leading first-class international airline services operator.

Rated 9th by JACDEC, 6th by AirlineRatings in World’s Safest Airlines for 2021

Taiwan-based EVA Air ranks 9th among the world’s Top-20 Safest Airlines in the World for 2021, based on analyses by the Jet Airliner Crash Data Evaluation Centre (JACDEC). The latest ranking and assessments were released in the February 2021 edition of Germany’s “AERO International Magazine.” This honor follows EVA’s recent recognition as 6th in AirlineRatings.com’s World’s Safest Airlines for 2021.

Using its “Risk Index,” JACDEC evaluated 33 parameters for annual overall rankings by comparing a value for each airline’s accumulated operations with those of other carriers. It considered factors such as fleet age, IATA flight safety audits, serious flight accidents and flight losses over the past 30 years. Since JACDEC began releasing airline safety ranking in 2003, EVA has consistently ranked at the forefront in its top 100 safest airlines.

“EVA and the entire aviation industry are facing enormous challenges from the COVID-19 pandemic. As we work to provide necessary services during these trying times, we remain fully committed to safety management and training,” said EVA President Clay Sun. “EVA is honored to be recognized by JACDEC and AirlineRatings.com. This recognition is a credit to our conscientious, hard-working EVA staff and encourages us to continue to do our best to uphold the highest standards of safety in the air and on the ground without compromise.”

When EVA was established in 1989, it invested in flight simulators and cabin-training facilities to help its crew develop and continuously improve essential skills, placing extra emphasis on all of the details that help ensure flight safety. Since 2006, EVA has embraced an SMS (Safety Management System) and thoroughly incorporated safety into all processes and procedures. EVA also sets Safety Performance Indicators & Targets (SPITs) and undertakes quarterly evaluations to coordinate and further improve safety management.

EVA has made training its flight safety cornerstone. Though COVID-19 impacted 2020 operations, EVA maintained safety training. It conducted nine training programs for its entire staff, offering access to some on E-Learning platforms and further weaving safety into the fibers of its culture. EVA is unrelenting in its efforts to keep safety as the top priority for every staff member.

EVA has always endeavored to maintain the highest standards of flight safety as a core value. Through hard work over the past 30 years, recognition by JACDEC, AirlineRatings.com and other respected aviation authorities consistently highlights EVA’s noteworthy performance. The airline has also earned repeated certifications from IATA’s Operational Safety Audits (IOSA) that take place every two years. Travelers can learn more about EVA’s award-winning services, COVID-19 safety procedures and global route system or book flights at www.evaair.com.

About EVA Air
EVA Air is a Star Alliance member and one of only 10 SKYTRAX-rated 5-Star airlines worldwide. Travelers responding to SKYTRAX’s global survey voted EVA number one for the “World’s Cleanest Aircraft Cabins” and “Best Economy Class Airline Catering.” TripAdvisor recognized it among the “Top 10 Airlines – World” and awarded it top spots in four more categories in its annual Travelers’ Choice Awards for Airlines while Travel + Leisure readers also ranked it in the Top-10 International Airlines. The carrier was established in 1989 as Taiwan’s first privately owned international airline. It is part of the respected Evergreen Group and a sister company to global container-shipping leader Evergreen Line. It flies a fleet of more than 80 Boeing and Airbus aircraft to over 60 international destinations throughout Asia, Oceania, Europe and North America where gateways are Chicago, Houston, Los Angeles, New York, San Francisco, Seattle, Toronto and Vancouver. Travelers can learn more about EVA and schedule, book and buy tickets at www.evaair.com.

Travel + Leisure reader-rated on comfort, service, food, value

Travel + Leisure readers voted EVA Air in the Top-10 International Airlines of the magazine’s 25th annual World’s Best Awards reader survey. Based on personal travel experiences, readers were invited to rate airlines for cabin comfort, ground and inflight service, food and value. Survey results are available on the Travel + Leisure website now and will appear in the August 2020 print edition.

Travel + Leisure points out that 4th ranked EVA moved up one spot from last year as readers praised its service, food and premium economy seats. One reader had even higher praise for flying in sitting up front: “My business class trip from Chicago to Taipei was the best airline experience I’ve ever had. Steak cooked to order, hot food options between mealtimes, plush down comforters and tons of legroom. Some business-class seats have a very narrow spot for your feet when the seat is laying flat but EVA’s seats had enough space for rolling over and getting a great night of sleep.”

“We are grateful for all of the support from passengers around the world,” said EVA President Clay Sun. “We never stop trying to excel and aim to make every passengers’ flight delightful with services and experiences that exceed expectations. Now, as we work to address impacts of COVID-19 on our own operations and our entire industry globally, we are also doing our best to maintain basic services to most of our major destinations. We continue to pay careful attention to details while we are simplifying services and taking additional measures to help prevent infection spread. We thoroughly sterilize cabins and follow strict protocols to safeguard our passengers’ health so they can be confident when they choose to fly with us.”

Travel + Leisure conducted the annual survey between Nov. 4, 2019 and March 2, 2020. Readers were invited to participate through the printed magazine, tablet editions, newsletters, social media and at www.travelandleisure.com. It required a minimum number of responses for a candidate to be included in the World’s Best Awards rankings. In addition to airlines, readers voted for airports, car-rental agencies, cities, cruise lines, destination spas, hotels, islands, tour operators and safari operators.

In order of ranking, Travel + Leisure’s World’s Top-10 Best International Airlines for 2020 are Singapore Airlines, Qatar Airways, Emirates, EVA Air, ANA, Air New Zealand, Japan Airlines, La Compagnie, Cathay Pacific Airways and Virgin Atlantic Airways.

EVA’s high standards for safety, service and cabin comfort earn high praise from multiple industry and government organizations every year. It has been recognized as 8th among the World’s Top-20 Airlines and 3rd of the World’s Top 20 Safest Airlines by AirlineRatings.com, 3rd in the World’s Best Airlines by TripAdvisor, 9th on the annual JACDEC Airline Safety Rankings and it has been recognized as a SKYTRAX 5-Star Airlines since 2016.

About EVA Air
EVA Air is a Star Alliance member and one of only 10 SKYTRAX-rated 5-Star airlines worldwide. Travelers responding to SKYTRAX’s global survey also rated EVA number one for the “World’s Cleanest Aircraft Cabins” and “Best Economy Class Airline Catering.” TripAdvisor awarded it top spots in five categories in its annual Travelers’ Choice Awards for Airlines. The carrier was established in 1989 as Taiwan’s first privately owned international airline. It is part of the respected Evergreen Group and a sister company to global container-shipping leader Evergreen Line. It flies a fleet of more than 80 Boeing and Airbus aircraft to over 60 international destinations throughout Asia, Oceania, Europe and North America where gateways are Chicago, Houston, Los Angeles, New York, San Francisco, Seattle, Toronto and Vancouver. Travelers can learn more about EVA and schedule, book and buy tickets at www.evaair.com.