Comfort, service and value earn “Travel + Leisure” readers’ votes

EVA Air has won more accolades, this time from Travel + Leisure’s  readers as one of the World’s Best International Airlines of 2024. Based on their experiences with cabin comfort, inflight service, customer service and value, readers responding to the publication’s annual “World’s Best Awards” survey ranked EVA 10th on the list. Survey results are available on the “Travel + Leisure” website . Travelers can book EVA flights in addition to learning more about routes and services, at www.evaair.com.

“Last year, EVA carried over 11.2 million passengers. We are very grateful for the recognition and trust from passengers worldwide. We are always committed to improving service quality in addition to cooperating with many well-known brands around the world to provide comfortable onboard services,” said EVA President Clay Sun.  “We will continue to introduce new aircraft and plan to equip the Boeing 787-9 with Premium Economy Class in the fourth quarter of 2024. We aim to make our flights as comfortable and enjoyable as possible for every passenger.”

The “World’s Best Awards” survey covers125 categories and approximately 186,000 “Travel + Leisure” readers completed the 2024 survey, casting more than 700,000 votes for more than 8,700 unique properties, airlines, airports, hotels and cities. EVA, along with Singapore Airlines, La Compagnie, Emirates, All Nippon Airways, Qatar Airways, Korean Air, Japan Airlines, Thai Airways International and Etihad Airways, has been selected as one of the Top 10 International Airlines this year. Therefore, EVA stands out from hundreds of airlines around the world, highlighting the comprehensive recognition of EVA’s service quality by passengers.

EVA is one of only 10 SKYTRAX-rated 5-Star Airlines worldwide and has enjoyed this accolade for nine consecutive years. The airline has also recently won 16 separate awards, including eighth place among SKYTRAX’s “World’s Top 10 Airlines” and top spots for the “Best Premium Economy Class Airline Catering” and “Best Premium Economy Class Onboard Catering in Asia”. It also earned AirlineRatings.com’s “Top 25 Best Airlines in the World for 2024”, and was selected as one of the top 20 safest airlines in the world.

About EVA Air
A Star Alliance member, EVA Air was established in 1989 as Taiwan’s first privately owned international airline. It is part of the respected Evergreen Group and a sister company to global container-shipping leader Evergreen Line. It flies a fleet of more than 80 Boeing and Airbus aircraft to over 60 international destinations throughout Asia, Oceania, Europe and North America where gateways are Chicago, Houston, Los Angeles, New York, San Francisco, Seattle, Toronto and Vancouver. Travelers can learn more about EVA and schedule, book and buy tickets at www.evaair.com.

Ranking 8th among SKYTRAX’s Top 10 Best Airlines in the World

SKYTRAX, an airline and airport review and ranking site, unveiled its “2024 Global Airline Awards” at the Fairmont Windsor Park on Monday, 24 June, 2024. EVA Air President Clay Sun attended on behalf of EVA and accepted 16 of the airline’s awards, including 8th place ranking among the “World’s Top 10 Best Airlines” and first for “Best Premium Economy Class Airline Catering” and “Best Premium Economy Class Onboard Catering in Asia” EVA also earned distinction as one of only 10 SKYTRAX’s Five-Star Airlines for nine consecutive years. More information on EVA’s honors and awards is available at Awards & Honors – EVA Air | North America (English). Travelers can check out routes and book flights at www.evaair.com.

“Reaching the highest bar to win the SKYTRAX 5-Star Airline Rating is an honor and the best affirmation we could receive of the good and hard work all our employees perform on a daily basis,” said EVA President Clay Sun. “We are grateful to every passenger for their trust and support and will continue to pursue excellence and continuously introduce the latest technology to optimize our services in order to bring a more comfortable, safe and enjoyable flight journey to all passengers.”

EVA launched the world’s first Premium Economy Class in 1992, leading the airline industry and setting the pace for widespread adoption of this innovative cabin. As it continues to expand its fleet and network, EVA is adding its latest Premium Economy in-between the Royal Laurel and Economy Classes on its Boeing 787-9s, refreshing and reconfiguring the aircraft. It will introduce the first upgraded B787-9 before the end of 2024 and the rest of the fleet will undergo the upgrade process. EVA will use them to facilitate flight scheduling and further elevate service quality, enabling more passengers to enjoy higher quality onboard experiences at affordable fares.

In order to further optimize in-flight services, starting from July 2024, EVA will offer Taiwan’s famous Kanpai Group Japanese-style barbecue meals to passengers in all three cabin classes, initially available on routes departing from Taipei to Los Angeles, San Francisco, Seattle, and New York. On top of that, the service items are constantly improving; its Royal Laurel Class exclusive Giorgio Armani amenity kit and Premium Economy Class Kipling amenity kit received “Best Onboard Amenities Kit (Business)” from Onboard Hospitality magazine and “Asia Best Premium Economy Class Amenity Kit” from PAX International at this year’s WTCE (World Travel Catering Expo) in Germany. The new collection will launch in the second half of 2024, bringing a refreshing experience to passengers.

SKYTRAX derives its annual “Global Airline Awards” from analyses of results of an international passenger service survey that measures satisfaction with individual air travel experiences. The organization launched online questionnaires that reached hundreds of countries and more than 21 million travelers to evaluate services from airports to cabins for more than 350 airlines and airports.

EVA has repeatedly won SKYTRAX “Global Airline Awards.” Its rankings and the associated categories are:

About EVA Air:
EVA Air is a Star Alliance member and one of only 10 SKYTRAX-rated 5-Star airlines worldwide. Travelers responding to SKYTRAX’s global survey voted EVA for the “World’s Best Premium Economy Class Airlines,” “World’s Best Airline Cabin Crew” and “Best Airlines in Asia.” APEX (Airline Passenger Experience Association) recognized it the “Five Star Global Airlines” and “Best Cabin Service” while Travel + Leisure readers also ranked it in the Top-10 International Airlines. The carrier was established in 1989 as Taiwan’s first privately owned international airline. It is part of the respected Evergreen Group and a sister company to global container-shipping leader Evergreen Line. It flies a fleet of more than 80 Boeing and Airbus aircraft to over 60 international destinations throughout Asia, Oceania, Europe and North America where gateways are Chicago, Houston, Los Angeles, New York, San Francisco, Seattle, Toronto and Vancouver. Travelers can learn more about EVA and schedule, book and buy tickets at www.evaair.com.

Designation signifies excellence in pharmaceutical logistics

EVA Air and Evergreen Airline Services Corp. (EGAS) both earned certification once again from the International Air Transport Association’s (IATA’s) Center of Excellence for Independent Validators in Pharmaceutical Logistics (CEIV Pharma). This certification verifies the highest standards in EVA’s and EGAS’s cold chain air and ground service operations at Taoyuan International Airport (TPE). It also distinguishes EVA as the only Taiwan-based airline and one of the few airlines in the world to have obtained certification for air and ground handling operations simultaneously, strengthening its position as one of the leading global one-stop cold chain pharmaceutical product carriers.

IATA provides consistency and standardization of global pharmaceutical transportation needs, standardizes and assists the air transportation supply chain to establish safe and reliable logistics standards. CEIV Pharma (Center of Excellence for Independent Validators) certification is regarded as the highest standard in the cold chain transportation industry, re-certification is required every three years. The companies not only have to put in a tremendous amount of funding to upgrade existing or build new cold chain facilities, but also arrange for employees to receive professional training and establish a complete quality control system in accordance with CEIV certification requirements to comply with international standards for transportation and storage. Standard specifications, especially for handling special pharmaceutical products that are temperature-sensitive, emphasize the need for strict standards and equipment.

EVA and EGAS pay special attention to the risk assessment and management of pharmaceutical cold chain transportation, with the complete planning for station capacity analysis and evaluation, personnel training, and handling procedures before each transportation. During certification process, it was highly recognized by IATA. In 2021, EVA and EGAS obtained the certification for the first time, it has created an average 30% annual growth rate for pharmaceutical cold chain transportation in the recent years. We expect the re-certification can help business growth in cold chain transportation, bringing the positive effects to Taiwan’s biotech industries and connecting with the world.

Due to the strict temperature-controlled transportation conditions of cold chain logistics, starting 2018, EVA has formed a team of experts to cooperate with several domestic and overseas temperature-controlled container suppliers to provide refrigerated, low-temperature, extremely-low temperature and other transportation services. Temperature-controlled containers can rely on physics and chemical reactions to keep it cold up to 144 hours, without the need for dry ice. The containers can be closely monitored to track the temperature and humidity of transported products, providing safe, diverse, convenient and rapid cold chain transportation services. During the COVID-19 epidemic in the past, we provided fast air transportation services to import and export different vaccines, making the contributions to the society and epidemic prevention.

The advancement of the cold chain transportation can fulfill the needs for economic development, it has proven its capability to ensure the dire needs of transportation of important supplies, especially in the face of an unknown epidemic. IATA’s CEIV Pharma (Center of Excellence for Independent Validators) certification can enhance the brand image for EVA and EGAS, and further gain the trusts from customers, making us to become a strong supporter for global pharmaceutical cold chain transportation.

About EVA Air
EVA Air is a Star Alliance member and one of only 10 SKYTRAX-rated 5-Star airlines worldwide. Travelers responding to SKYTRAX’s global survey voted EVA number one for the “World’s Cleanest Aircraft Cabins” and “Best Economy Class Airline Catering.” TripAdvisor recognized it among the “Top 10 Airlines – World” and awarded it top spots in four more categories in its annual Travelers’ Choice Awards for Airlines while Travel + Leisure readers also ranked it in the Top-10 International Airlines. The carrier was established in 1989 as Taiwan’s first privately owned international airline. It is part of the respected Evergreen Group and a sister company to global container-shipping leader Evergreen Line. It flies a fleet of more than 80 Boeing and Airbus aircraft to over 60 international destinations throughout Asia, Oceania, Europe and North America where gateways are Chicago, Houston, Los Angeles, New York, San Francisco, Seattle, Toronto and Vancouver. Travelers can learn more about EVA and schedule, book and buy tickets at www.evaair.com.

About EGAS
Evergreen Airline Services Corporation (EGAS) was established in 1990 with a team committed to safe operations and superior customer service. Services include loading/unloading, handling and warehousing luggage, cargo and mail, aircraft interior and exterior cleaning, laundry and office cleaning. It set a goal to become the recognized leader and preferred partner in the professional airport ground-handling, laundry and office cleaning industries. In 2020, EGAS provides safe, professional ground support services to 39 airlines flying to/from Taiwan, including EVA Air, at Taoyuan International Airport, Taipei Song-Shan Airport, Kaohsiung International Airport and Taichung International Airport. For more than a decade, EGAS has worked hard and been rewarded with one success after another. EGAS has now secured ISO-9001 certification and CEIV Pharma certification, marking major milestones in its progress toward becoming a leading first-class international airline services operator.